Territory Account Manager – Louisville, KY

Primarily a territory sales and support position. Role supports branch profitability and growth by maintaining customer accounts and developing new business leads within an assigned territory. The Associate will be responsible for reaching assigned sales goals and managing existing accounts in a professional and efficient manner that will minimize attrition.

Essential Functions
New Core Business Sales and Territory Development and Expansion of Existing Business

  • Know and understand applicable NFPA code as well as Koorsen product and service offerings
  • Perform business level “cold calls” to source new business opportunities
  • Follow-up on all branch and associate generated solid leads, referrals, and bid lists, existing and new customer inquiries
  • Maintain positive relationships with potential customers after first contact
  • Meet with new potential customers, providing needed information, and educating them in regard to Koorsen product and service offerings
  • Generate and present service quotes/proposals to potential customers
  • Maintain awareness of customer budgets, and competitive threats in the market, ensuring that quotes are competitive and reasonable
  • Follow up on existing customer inquiries
  • Foster a continuing, positive, trusting, and professional relationship with existing accounts, acting as a liaison between Koorsen and the customer
  • Perform surveys of customer locations, identifying areas in which Koorsen may be of service
  • Follow-up with existing customers regarding deficiencies that have been identified and need correction
  • Work with customer to correct any problems that they may have with Koorsen service offerings
  • Provide invoice information to customer and aid in the collection process when needed
  • Schedule periodic customer site visits to help maintain a strong relationship
  • Review existing and expiring contracts and negotiate with customer regarding renewal of service agreements
  • Communicate price increases when necessary
  • Perform quality control checks to ensure that Koorsen is offering great service to all of its customers, following up with customers regarding satisfaction and act as a liaison working to resolve issues that may present themselves.
  • Help technicians perform inspections and/or services when necessary
  • Provide support to other branch administrative and technical staff
7250 Distribution Drive
United States

Trust the Experts

Our History
  • 75+ years in business
  • Family owned & operated
  • 25+ locations across Midwest
Our People
  • One point of contact
  • Experts on local & national codes & regulations
  • Hands-on training on all makes & models
Our Solutions
  • Total protection, one source
  • Highest quality products & systems
  • Customer training available
  • Service agreements & warranties provided
Our Certifications
  • NICET certified & factory trained
  • Certified distributor of all major life safety brands
  • Fully insured & bonded
  • Nationally recognized training center