Systems Service Manager – Richmond, IN

This position provides operational support to customer, office staff and technicians to ensure a timely and quality service department. The Service Manager is responsible for overseeing the day-to-day operations of the Service department by leading team members, monitoring and maintain timely completion of workload, maintaining department inventory, and ensuring quality customer. This position works hand in the field with technicians when necessary to ensure work is completed, in a timely, quality and professional manner and in compliance with current NFPA regulations.

Essential Functions

Support the service technicians 

•    Supervises and track daily activities of the department and technicians (check-in/check-out procedures)

•    Coordinates staffing to cover assignments as needed

•    Assures accuracy of technicians’ timecard & attendance records, including PTO, missed days, point system, timecards, and approval of paid time off

•    Ensures technicians have the necessary equipment and tools required for their jobs

•    Coordinate and ensures technicians participate in all required training including: safety, Koorsen, vendor, and other agencies; and that they acquire and maintain any required certifications and licensing

Service Jobs Management

•    Submits job specific safety plans

•    Understands and follows code requirements based on accepted code and building occupancy type

•    Creates and delivers repair/replacement proposals for fire, security, or sprinkler systems.

•    Proficiently performs service work and trains employees on how to troubleshoot, repair, and replace equipment/material

•    Proficiently marks up work orders for billing

•    Audits repair proposals for accuracy

•    Completes lien waivers

•    Understand all installation, programming, and completion inspection requirements per the accepted versions of NFPA, IBC, and other required code standards

•    Ability to manage required sub-contractors to complete larger repair work

Demonstrate Quality Customer Service 

•    Works with sales and management to assist on any customer issues, both technically and in regards to billing.

•    Conducts quality control services of completed service work, by making site visits and/or phone calls after completion of work to ensure work meets customers’ expectations and is completed in a timely manner

•    Handles customer complaints and resolves bill discrepancies

1450 NW 11th Street
United States

Trust the Experts

Our History
  • 75+ years in business
  • Family owned & operated
  • 25+ locations across Midwest
Our People
  • One point of contact
  • Experts on local & national codes & regulations
  • Hands-on training on all makes & models
Our Solutions
  • Total protection, one source
  • Highest quality products & systems
  • Customer training available
  • Service agreements & warranties provided
Our Certifications
  • NICET certified & factory trained
  • Certified distributor of all major life safety brands
  • Fully insured & bonded
  • Nationally recognized training center