Fire Extinguisher Service Manager – South Bend, IN

The purpose of this job is to manage, supervise and track the daily activities of both the Fire Extinguisher department and all of the technicians associated with the team. Assisting with sales and service/test of Fire Extinguishers when needed.

Primary Functions:

  • Supervise and track daily activities of department and service technicians (check-in/Check-out procedures)
  • Monitor and track activity of GPS devices on technician vehicles
  • Ensure technicians are up-to-date on all required safety and other training and licensing
  • Complete monthly evaluations and year-end reviews for personnel
  • Distribute and maintain the successful completion of all monthly and demand work orders through the Service Manager Dispatch Board
  • Review and process completed department paperwork for accuracy
  • Manage associate time off (PTO, Missed days) and process payroll
  • Coordinate staffing needs to cover assignments when needed
  • Ensure the cleanliness and operability of each service vehicle ensuring they are maintained to standards (i.e. Vehicle Inspection Reports, Haz-mat Doc.)
  • Ensure all issued equipment is maintained, calibrated and in good working order as required by the manufacturers
  • Conduct weekly quality control inspections of completed service work
  • Maintain established routes in service technician’s absence (i.e. Vacation, Illness, Injury)
  • Maintain and distribute weekly the technician incentive versus hourly report
  • Serve as a motivator and coach for each technician under your direct supervision
  • Conduct, at a minimum, biweekly department meeting
  • Attend quarterly service manager and other meetings
  • Maintain the on-call list if applicable
  • Maintain customer relationships and an active smaller route when required
  • Service Fire Extinguishers, adding correct powder amount, pressure, labels & collars, etc.
  • Remove extinguishers & cylinders safely and take them to Koorsen branch for Hydro Testing when required
  • Sell New Fire Extinguishers & add-on products to customers when needed
  • Perform effective sales calls and “cold calls”, visiting businesses to generate new sales and service leads and follow up on new sales leads and potential customers to generate new business
3953 Ralph Jones Dr
South Bend
United States

Trust the Experts

Our History
  • 75+ years in business
  • Family owned & operated
  • 25+ locations across Midwest
Our People
  • One point of contact
  • Experts on local & national codes & regulations
  • Hands-on training on all makes & models
Our Solutions
  • Total protection, one source
  • Highest quality products & systems
  • Customer training available
  • Service agreements & warranties provided
Our Certifications
  • NICET certified & factory trained
  • Certified distributor of all major life safety brands
  • Fully insured & bonded
  • Nationally recognized training center