Administrative Assistant – Indianapolis, IN

Accounts Receivable (Billing/Invoicing, Quote Generation, and Procession of payments):

  • Data Entry, printing, and processing of branch and National Accounts work/sales orders
  • Gather information from inspection technicians for deficiency quotes
  • Process credit card payments by phone when necessary
  • Review completed work orders and generate current and past due invoices on a daily basis.
  • Review invoices for errors prior to mailing and make corrections as needed (Verify pricing, customer info, inventory used, etc.)
  • Receive invoice payments and code payments to proper invoices
  • Relay invoice payments and accounts receivable information to corporate accounting department.
  • Contact service technicians and/or service management within the branch to correct work order errors and collect missing information as needed.
  • Scan invoices, work orders, and customer paperwork into the Intact document management system

Customer Account Setup, Account Maintenance, and Service:

  • Answer phones/multi-line phone system and provide customers with support and routing phone calls to branch personnel as appropriate
  • Listen to, log, and work to resolve customer problems and/or disputes in a patient, positive, and professional manner.
  • Make invoice corrections and re-bill as needed, communicating adjustments to the customer
  • Handle billing questions and provide general billing and accounting support.
  • Process credit application for new customer account setup.
  • Setup Re-occurring work orders for service
  • Enter new customer information into the SI accounting system for initial service/sales, assigning a customer ID
  • Assist walk-in customer, providing information and support as needed
  • Process Certificate of Insurance, lien waivers, and W-9 requests to customers as needed
  • Setup new customer service agreements.
  • Review and update “special” account pricing on a regular basis
  • Perform monthly review/update pre-billing customers.
  • Review and update open work order reports.

Alarm Monitoring Support:

  • Collect monitoring account forms and verify that all information is complete, correct, and that the forms are ready for processing
  • Scan monitoring account forms and submit to corporate monitoring department for setup
  • Provide general customer support/service and aid customer in the resolution of problems/disputes
  • Send letters to customers, requesting contact information updates and process account changes as needed.
  • Setup and process re-occurring billing accounts for monitoring customers in SI accounting system
  • Send certificates of installation and pass cards to monitoring customers
  • Process account cancellations
  • Facilitate alarm work order scheduling for technicians, ordering parts, and helping ensure alarm installation and monitoring jobs are organized.

General:

  • Data Entry, printing, and processing of branch and National Accounts work/sales orders
  • Review completed work orders and generate current and past due invoices on a daily basis
  • Receive invoice payments and code payments to proper invoices
  • Answer phones/multi-line phone system and provide customers with support and routing phone calls to branch personnel
  • Listen to, log, and work to resolve customer problems and/or disputes in a patient, positive, and professional manner
  • Handle billing questions and provide general billing and accounting support.
  • Facilitate alarm work order scheduling for technicians, ordering parts, and helping ensure alarm installation and monitoring jobs are organized.
  • Setup and process re-occurring billing accounts for monitoring customers in SI accounting system
  • Work in a professional and safe manner
  • Provide all branch associates with strong support and assistance as needed
  • Follow all Koorsen policies and procedures
  • Work in a professional and safe manner
JOB LOCATION:
2719 North Arlington Avenue
Indianapolis
IN
46218
United States

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Our History
  • 75+ years in business
  • Family owned & operated
  • 25+ locations across Midwest
Our People
  • One point of contact
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Our Solutions
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  • Customer training available
  • Service agreements & warranties provided
Our Certifications
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