Administrative Assistant – Evansville, IN

General (Billing/Invoicing, Quote Generation, and Procession of payments):
• Data Entry, printing, and processing of Sub and Vendor work/sales orders
• Review completed work orders and generate current and past due invoices on a daily basis
• Gather information from inspection technicians for deficiency quotes
• Contact appropriate Sub and/or Vendor personnel to correct work order/paperwork errors and
collect missing information as needed
• Receive invoice payments and code payments to proper invoices
• Review invoices for errors prior to mailing and make corrections as needed (Verify pricing,
customer info, inventory used, etc.)
• Process credit card payments by phone when necessary
• Receive invoice payments and code payments to proper invoices
• Prepare/Batch all invoices and send invoices
• Scan invoices, work orders, and customer paperwork into KFM operating system
• Work in a professional and safe manner
• Provide all branch associates with strong support and assistance as needed
• Follow all Koorsen Facilities Management policies and procedures

Customer Account Setup, Account Maintenance, and Service:
• Answer phones/multi-line phone system and provide customers with support and routing phone
calls to personnel as appropriate
• Listen to, log, and work to resolve customer problems and/or disputes in a patient, positive, and
professional manner
• Handle billing questions and provide general billing and accounting support
• Process credit application for new customer account setup
• Setup Re-occurring work orders for service
• Enter new customer information into the KFM operating system for initial service/sales, assigning
a customer ID
• Process Certificate of Insurance, lien waivers, and W-9 requests to customers as needed
• Setup new customer service agreements
• Review and update “special” account pricing on a regular basis
• Perform monthly review/update pre-billing customers
• Review and update open work order reports
• Login and review/maintain customer portal sites

4725 Hitch Peters Road
United States

Trust the Experts

Our History
  • 75+ years in business
  • Family owned & operated
  • 25+ locations across Midwest
Our People
  • One point of contact
  • Experts on local & national codes & regulations
  • Hands-on training on all makes & models
Our Solutions
  • Total protection, one source
  • Highest quality products & systems
  • Customer training available
  • Service agreements & warranties provided
Our Certifications
  • NICET certified & factory trained
  • Certified distributor of all major life safety brands
  • Fully insured & bonded
  • Nationally recognized training center